Shipping & Return Policy
Estimated Shipping Time is 3-7 business days across the United States. During the holiday period additional delays can be expected. We sincerely apologize for any inconvenience incurred. Upon shipment you will receive an email confirmation containing the shipment information and estimated time of delivery of your order.
Estimated arrival dates do not apply to:
Deliveries to Alaska, Hawaii, PO boxes and rural areas
Deliveries made to U.S. territories, APO, FPO and international addresses
Please Note: Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Some items require a signature for delivery. For shipping-related questions, please contact us directly at 1-415-895-8192 or send us an email at firstname.lastname@example.org.
Every item you purchase at Gray Cycling is 100% satisfaction guaranteed. If, for any reason, you are not happy with an item, provided it is not used or damaged, please return it within 30 days of purchase for a refund. We will credit your original payment method, excluding shipping costs. If we made an error on your order or an item is found defective, please call us at 1-415-895-8192.
2236 Park Place Unit#D
Minden, Nevada 89423
Final Sale Items
Items marked Final Sale Items are not eligible for returns or exchanges.
Since these items are being sold at demo/clearance prices, returns and exchanges can only be refunded as store credit as long as they are returned within 30 days.
International Orders & ShippingINTERNATIONAL SHIPPING
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
USPS. For shipments outside the continental US, standard delivery is by the United States Postal Service. Delivery is usually in 3-5 business days (absent delay in customs clearance) and each shipment can be tracked via the USPS system. Our Standard International USPS charge is based on the destination country and the size and weight of the package. You will be notified prior to shipment if additional charges are necessary and you will have the opportunity to approve the charges or cancel the order.
Canadian Orders. We ship to our Canadian customers via FEDEX. Express service takes 2 – 3 days and is priced depending on product weight and your location. Standard service takes 4 – 7 days and is priced depending on product weight and your location. Duty and tax are not included in these prices and are the responsibility of the customer.
Australian Orders. Most shipments take 3-5 days to reach Australia. There are no duty or customs fees for shipments under $1,000. All shipments are sent via FedEx or USPS and we’ll email you a tracking number within 24 hours after you place your order.
EU Orders. We ship to our EU customers via FEDEX. Standard service takes 7-10 days and is priced depending on product weight and your location. Duty and tax are not included in these prices and are the responsibility of the customer. Occasionally a product can get stuck in customs.
APO and FPO Addresses. We ship internationally to PO boxes only for USPS shipments to APO and FPO addresses. We cannot be responsible for late deliveries or package loss or theft on such shipments.
Duties and Taxes. Duties and Taxes. Recipients of international orders are responsible for local import duties and taxes, if applicable.
Shipping Times. Although we generally ship the same day we receive an order, there are often slight delays on international orders to clarify credit card issues or to obtain authorization for higher shipping costs. We do not ship on holidays so orders received shortly before a holiday or weekend will not ship until the first business day following. We request your phone number, e-mail address and/or fax number so we can contact you with questions about your order.
Delivery Delays. PLEASE NOTE that we cannot be responsible for delays in delivery caused by bad weather, carrier error, customs or administrative clearances or other causes beyond our control and do not refund shipping charges in case of such delays.